Some early customers of the 14-inch M3 MacBook Pro have reported that they are unable to install the latest macOS Sonoma operating system on their new laptops, as reported by TechRadar. The issue appears to be due to some laptops being shipped with an outdated OS, macOS Ventura, instead of the latest version. This has also affected the 24-inch M3 iMac, according to 9to5Mac.
The problem arises when users attempt to update their system through the System Settings app or the Mac App Store and are greeted with error messages stating that the requested version of macOS is not available. The issue has been confirmed by Daniel Rotar of ZONEofTECH and several other users worldwide.
Although it is possible to solve the issue by downloading the Install Assistant for macOS Sonoma 14.1, it is still an unusual problem to have with a new product. According to researcher Aaron, the reason behind the issue may be related to the version of macOS Ventura that these malfunctioning Macs have.
Furthermore, it has been pointed out that these affected Macs were shipped with an unreleased build of Rosetta 13.5 with a build number of 22G74. This indicates that the laptops may have been sitting in a warehouse since July 2023.
Apple needs to address this issue promptly and release a patch to allow affected users to update their Macs. The fact that new devices are being shipped with such a major issue is disappointing, especially considering the high cost of these products. Hopefully, this will serve as a lesson for Apple to be more thorough in its quality control processes in the future. Multiple cases like this can significantly impact its reputation.
In conclusion, the issue with the M3 MacBook Pro and iMac highlights the importance of thorough quality control and the potential impact of such issues on a company’s reputation. Apple needs to ensure that its products meet the highest standards and provide a seamless user experience.
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