Mortgage giant, Mr. Cooper, hit by cyberattack
One of the major mortgage lenders in the United States, Mr. Cooper, has fallen victim to a significant cyberattack that has resulted in the company pulling some of its systems and endpoints offline. This has left customers unable to pay their mortgages or loans.
The company became aware of the attack on October 31 and took immediate action to secure customer data by locking down some systems, which remain inaccessible at present.
While Mr. Cooper did not specifically confirm that this was a ransomware attack, the measures taken are typically associated with tackling that specific threat. The company has also indicated that it is actively investigating whether any customer data has been compromised.
Despite the cyberattack, Mr. Cooper reassured customers that they will not incur any fees, penalties, or negative credit reporting related to late payments as the company works to resolve the issue. The company has also stated that customers using ACH for payments will have their payments processed as soon as the systems are operational, with notifications sent accordingly.
With services currently offline and customers unable to meet their obligations, Mr. Cooper’s announcement further urged customers to be cautious when receiving communications from individuals claiming to be Mr. Cooper employees.
Mr. Cooper, previously known as Nationstar Mortgage LLC, is a mortgage lending company with more than four million customers and services loans of $937 billion. The cyberattack has impacted the company’s operations, leaving many customers in limbo.
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