Google Drive users are dealing with a significant issue as multiple reports have surfaced regarding recent files mysteriously disappearing from their cloud storage, as reported by TechRadar. One user highlighted the problem when they discovered that the last six months of files vanished from their Google Drive. The alarming issue has caused widespread concern among users, with many individuals citing similar experiences.
The affected user reported that the Drive had reverted to its state in May 2023, with the folder structure going back to that old state from six months ago. On the support forums, approximately 150 users have shared their experience and clicked a button to indicate that they are facing the same problem. Additionally, a user received a response from Google support, confirming that they are not the only customer affected by this worrying behavior.
There have also been reports from other admins regarding files disappearing, prompting Google’s software engineers to investigate the matter and prepare a root cause analysis. Unfortunately, while Google is working on resolving the issue, there is currently no firm ETA for a fix. In the meantime, users have been advised not to make any changes to the root/data folder until further instructions have been provided by Google’s engineers.
However, it is important to note that the response from Google support relayed by a user may not be authentic, as it did not originate directly from the company. Despite this, experts recommend refraining from making any modifications to folders in Google Drive and exercising caution until the issue is resolved.
Furthermore, a report on Reddit suggests that the problem might be related to updating the Google Drive desktop client, with users experiencing file disappearances following an update to the app. The extended duration of the issue has led to concerns about the potential complexities of finding a solution.
In light of the situation, users are urged to review their backup strategy, especially for crucial business data. Experts recommend maintaining at least two backups, one on a cloud storage platform and another on a local drive, along with the original data. The redundancy of multiple backups can offer added protection, and it is advisable to store crucial files in a secondary cloud storage locker for added security.
It is crucial to stress the distinction between cloud sync and cloud backup to prevent data loss, as files deleted from a synced location are also removed from the other medium. Therefore, taking precautions to safeguard data integrity and prevent potential loss is of the utmost importance.
As the situation unfolds, Google Drive users are advised to exercise caution and avoid making any changes to their cloud storage solution while the investigation is ongoing.
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