Google Promises Fix for Android 14 Issue affecting Multiple Profiles on Pixel Phones
Some users have been experiencing issues following the update to Android 14, particularly those with multiple profiles on their Pixel phones. Google has acknowledged the problem and assured users that a fix is on the way.
We previously reported on this issue, which initially seemed to affect Pixel 6 owners. Those with more than one user profile configured on their phones found that the Android 14 update crashed their devices, prevented access to local storage, or caused various other problems.
Since then, users of other Pixel devices, including the Google Pixel 7 and Google Pixel Fold, have also come forward to report similar problems. Some users are unable to access their phones at all and are stuck on the starting screen or in a boot loop.
In response to these issues, a community manager posted on the official Pixel Phone Help forums stating that Google is aware of the problem caused by multiple profiles, including guests and child users. The company’s engineers are actively working on fixes to resolve these issues.
According to the forum post, Google has already released a Google Play system update that aims to prevent the issue from affecting additional devices. Users can check if they have received the update by going to Settings, then Security & privacy, System and updates, and finally Google Play system update.
However, for users who haven’t experienced the bug yet, Google advises against setting up secondary users until a full Android 14 update is released. This suggests that the Google Play system update alone may not completely resolve the issues caused by multiple users on Android 14.
For users already facing problems, if the Google Play system update does not solve the issues, there is currently not much that can be done except to wait for the upcoming system update. Google assures users that this update will restore access to local storage without any data loss and also mentions that they are working on data recovery options for those experiencing boot loops.
“We apologize for the inconvenience this has caused and appreciate your patience,” the forum post states. It also assures users that more information will be provided as soon as it becomes available. Although it may not be much consolation for those unable to access their files or phones, it is at least reassuring that Google is actively addressing the problem.
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